How can I bypass this step , because the Apple service won't help me.
Please some one help me with my problem.
If its an icloud, then you are doomed. But if its a normal passcode, use DFU mode or recovery mode to restore the device.
What should I do if its an icloud account ?
"What should I do if its an icloud account ?" or Find my Iphone!
gg wp 10/10
another important detail: is the device jailbreaked? if yes, it will be easier.