I Have Problem with Metasploit on KAli Linux 2016?

I am using metasploit v4.11.22 on kali linux 2016 .when i creat a payload with msfvenom by using my external ip address and creat a Listner on msfconsle it took very long time after clicking on backdoor file and when i entered command "sysinfo" it said unkonwn command.then after 15 seconds an error comes ."Meterpreter session will closed : reason died...??

can anyone help me please. is there any problem with my router settings or somewhere else plz help me out .