Help Pls (Important)!!!!!!!!!!!!!!

Very Important!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

i am trying for a while to reset my password

take a look of what i tried

1. i click on the Reset password button and enter my email and username
2. this is what i did :

then that's what happened :

a new blank TAB

pls help it is important i need this account .......

pls help